Shipping policy

Shipping Policy - My Sweets And Treats UK

Effective Date: 7th October 2026

At My Sweets And Treats UK, all of our products are handmade fresh to order from our kitchen in Bristol.

1. Processing Times

All orders have a processing time of 1-3 business days (Monday - Friday, excluding Bank Holidays). This is the time it takes us to make and prepare your order before it is dispatched.

During busy periods (e.g. Christmas, Valentine's Day, Easter) processing may take up to 5 business days. This will be clearly stated on our homepage if applicable.

Orders placed after 2pm will be processed from the next business day.

2. Dispatch Days

To protect the quality of our perishable products, we dispatch orders on Mondays to Thursdays only. We do not dispatch on Fridays, Saturdays, or Sundays to prevent parcels being held in courier depots over the weekend.

3. Delivery Options & Costs

We currently ship to UK Mainland only. We do not ship to the Channel Islands, Isle of Man, or outside the UK at this time.

Shipping costs are calculated at checkout based on weight and service selected.

Delivery times are estimates provided by our courier and begin from the date of dispatch, not the order date.

4. Couriers

We use third-party couriers including Royal Mail Tracked 24/48 and Evri. You will receive a tracking number via email once your order has been dispatched.

5. Local Collection

We offer free local collection from Bristol, BS14. You will be able to select this option at checkout. You will receive an email when your order is ready to collect. Please bring your order number. Orders not collected within 48 hours of the agreed time will be disposed of for food safety reasons and no refund will be issued.

6. Address & Failed Deliveries

It is your responsibility to provide a correct, complete delivery address including postcode and contact number.

We are not responsible for parcels that are lost, delayed or undelivered due to an incorrect address provided by you. If a parcel is returned to us due to an incorrect address, you will need to pay for re-delivery.

If your tracking shows "delivered" but you cannot locate it, please check with neighbours, safe places, and your tracking info first, then contact us within 24 hours.

7. Perishable Goods - Important

Our products are perishable sweets and treats. To prevent melting or spoilage:

•  Please ensure someone is available to receive your parcel on the delivery date

•  Do not leave perishable goods in direct sunlight, in a hot car, or in a bin store for long periods

•  Follow the storage instructions included with your order immediately upon receipt (e.g. refrigerate, keep cool, consume within X days)

We cannot be held responsible for products that melt or spoil due to being left outside after delivery, left in a safe place in hot weather, or stored incorrectly after receipt.

8. Damaged or Lost in Transit

If your order arrives damaged due to transit, please contact us within 24 hours of delivery at mysweetsandtreatsuk@gmail.com with:

1.  Your order number

2.  Photos of the outer packaging, inner packaging, and the damaged product

This is required so we can file a claim with the courier. We cannot investigate damage reported after 24 hours.

If your parcel is lost by the courier and shows no tracking updates for 5+ business days, please contact us and we will investigate with the courier.

We are not liable for delivery delays caused by the courier, customs, or events outside our control (adverse weather, strikes, etc.).

9. Contact Us

If you have any questions about shipping, please contact us:

Email: mysweetsandtreatsuk@gmail.com

Instagram: @mysweetsandtreatsuk