Welcome to My Sweets and Treats

Event Hire Services & Sweet Shop

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1.3 A legally binding contract between us and You will be created upon Our acceptance of Your Order, indicated by Our Order Confirmation and Your payment of the Deposit. Order Confirmations will be provided in writing by email once a deposit has been paid.

4. My Sweets and treats cart hire LTD products and/or services Details

1.1 We use all reasonable endeavours to ensure that My sweets and treats products and/or services are regularly maintained, cleaned and repaired and/or replaced as necessary.

5. Your Order and Rules of Hire

1.1 When making Your Order, You will be required to supply the following information:

1.a.1 Full name;

1.a.2 your contact phone number;

1.a.3 email address;

1.2 The following rules apply to Your hire and use of products and services from sweets and treats LTD:

2.a.1 you acknowledge the copy of our Allergies and other information document. Supplied by us via email and/or on the hire date and time;

2.a.2 Allergies and other information document must be agreed to by email before the hire date and then signed on the hire date/time;

2.a.3 Allergies and other information document must be agreed, singed and dated on the hire date/time.

6. Hire Period

1.1 The Hire Period shall be chosen in Your Order and confirmed in Our Order Confirmation.

1.2 Unless it is expressly stated otherwise, the Hire Period begins at the time we have agreed by email on the first day of the Hire period and ends on the same day at a time we have agreed on the final day of the Hire Period.

1.3 Unless we expressly agree otherwise (and confirm that agreement in writing), no Hire Period may exceed 4 hours.

1.4 You may extend the Hire Period by contacting us via email or via website. Extended Hire Periods shall be charged at [Our normal hourly rate] of our normal £10 hourly rate.

7. Fees and Payment

1.1 When placing Your Order, You will be required to pay a Deposit of £25 or £50 to secure your Order.

1.2 The Price for the sweets and treats products and/or services will be that shown on Our website [www.mysweetsandtreats.co.uk] current at the time of Your Order.

1.5 A Security Deposit  should be paid at the start of the hire period. We will not release any products and/or services from my sweets and treats to You without the payment of the Security Deposit. The Security Deposit will be retained by Us in full or in part if any products and/or services from my sweets and treats are not returned, lost, stolen or damaged in any way that falls outside of the Accidental Damage Waiver.

1.6 All Prices include VAT at 20%. If the rate of VAT changes between the date of your order and the date of Your payment of the Price, We will adjust the rate of VAT that You must pay. Changes in VAT will not affect any Prices where We have already received payment in full from You.

8. Cancellation

1.1 You may cancel Your Order at any time before the start of the Hire Period subject to the following:

1.a.1 For Orders cancelled more than 28days before the start of the Hire Period, there will be no charge and Your Deposit will be refunded in full.

1.a.2 For Orders cancelled less than 28 days but more than 29 days before the start of the Hire Period, We will retain Your Deposit in full.

1.a.3 [For Orders cancelled less than 28 days before the start of the Hire Period, We will retain Your Deposit in full and charge no further cancellation fee.

1.a.4 For Orders cancelled on the day that the Hire Period begins, We will retain Your Deposit and the balance of the full Price will also be payable.

1.2 We may, at Our sole discretion, reduce or waive any of the charges detailed above if Your cancellation is due to exceptional circumstances.

9. Collection, Hire and Return

1.1 The Hire Period begins at the time we have agreed by email on the date stated in the Order Confirmation / invoice. This is the time from which the products and/or services from my sweets and treats will be ready.

1.2 You should check the sweets and treats products and/or services at the time of delivery. If there are any items missing or if there is any visible damage to the products and/or services from my sweets and treats, You should inform Us immediately, before we leave. We will use all reasonable endeavours to replace missing items or damaged sweets and treats products and/or services.

10. Accidental Damage Waiver

1.1 An Accidental Damage Waiver [will be automatically added to Your Order, but can be removed at Your request] OR [can be added to Your Order at Your request].

1.2 The Accidental Damage Waiver covers the following:

2.a.1 Any accidental damage to products from my sweets and treats LTD while they are in Your possession;

1.3 The Accidental Damage Waiver does not cover the following:

3.a.1 Malicious or deliberate damage or that which, in Our opinion, has been caused by carelessness or improper use;

1.4 If You do not take out the Accidental Damage Waiver, You will be responsible for any and all of the types of damage and/or loss shown above in sub-Clause 10.2 in addition to that shown in sub-Clause 10.3.

11. Loss and Damage

1.1 You are responsible for, and will be required to indemnify us for, any loss or damage which may occur to products from my sweets and treats LTD that falls outside of the terms of the Accidental Damage Waiver described in Clause 10.

1.2 Any charges due under this Clause 11 will firstly be taken out of Your Security Deposit. If the cost of repairing the damage or replacing the products such as the sweet cart is, in Our opinion, higher than the sum of the Security Deposit, You will be required to pay any excess sum.