Contact information

Contact Information - My Sweets And Treats UK

We’re always happy to help with any questions about your order, ingredients, allergens, or delivery.

Business Name: My Sweets And Treats UK

Location: Bristol, BS14, United Kingdom

Please note: We are an online-only bakery and operate from a private kitchen. We do not have a physical shop open to the public. Collection is by appointment only from BS14.

Email: mysweetsandtreatsuk@gmail.com]

This is the fastest way to reach us. We aim to respond within 24 hours, Monday - Friday.

Instagram / Facebook: @mysweetsandtreatsuk

DMs are checked daily, but for order issues please email us with your order number so we can help you quicker.

Customer Service Hours:

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Sunday & Bank Holidays: Closed

For Order Enquiries:

Please include your full name and order number (e.g. #1001) so we can find your order quickly.

If you have an issue with your delivery, please contact us within 24 hours of receipt with photos where possible, as per our Shipping and Refund Policy.

We look forward to hearing from you!