Refund policy

Refund & Returns Policy

At My Sweets And Treats UK, we make all of our products fresh to order. We take great pride in the quality and presentation of our sweets and treats.

1. Returns - Not Accepted

Due to the nature of our products being food items, we cannot accept any returns for hygiene and food safety reasons.

This is in accordance with The Consumer Contracts Regulations, which exempts perishable and personalised food goods from the 14-day right to return.

Once an order has been dispatched or collected, it cannot be returned.

2. Refunds

We want you to be happy with your order, but we cannot offer refunds simply because you do not like the taste, texture, flavour, or appearance of a product. Taste is subjective and all product descriptions and ingredients are listed before purchase.

A refund or replacement will ONLY be issued if the problem is our fault. This includes:

•  The incorrect item was sent

•  An item is missing from your order

•  The product arrives damaged due to transit

•  There is a clear quality issue / contamination from production

3. How To Report A Problem

If there is an issue with your order, you must contact us within 24 hours of receiving your order.

Please email us at mysweetsandtreatsuk@gmail.com with:

1.   Your order number and name

2.   A description of the issue

3.   A clear photo / video of the affected item, including packaging where relevant

We cannot investigate any issues reported after 24 hours, as we cannot verify how the products have been stored after delivery.

4. Delivery Issues

We are not responsible for delivery delays caused by the courier (e.g. Royal Mail, Evri, DPD) that are out of our control. However, if your parcel is lost or arrives severely damaged by the courier, please contact us so we can raise it with them. Photo evidence of the outer and inner packaging will be required.

It is the customer's responsibility to provide the correct delivery address and to ensure someone is available to receive perishable goods. We cannot offer a refund for melted, spoiled, or damaged products caused by being left in a safe place, with a neighbour, or in the heat.

5. Allergies & Dietary Requirements

Please check the ingredients list carefully before ordering. While we take care to prevent cross-contamination, our kitchen handles allergens including milk, eggs, nuts, peanuts, gluten, soya. We cannot guarantee our products are completely free from traces of allergens.

Refunds will not be given if you have not checked ingredients/allergens before purchase.

If your issue qualifies for a refund or replacement, we will arrange this within 2-3 business days of approval. Refunds will be issued to the original payment method.

For any questions, please contact us by email at mysweetsandtreatsuk@gmail.com